Welcome to your training
Setera wants to delight their customers with an efficient Support Team, supported by the best tools available. We use SeteraDesk for our Trouble Ticket handlings and Knowledgebase with AI. Additionally we have an advanced Learning Management platform LMS allowing us to create bespoke content for training end users, resellers, partners and our own staff.
Take a look at the course curriculum below and when you’re ready, click on a lesson to jump right in!
Course Content
Training Content
SeteraDesk – Ordering and Support Platform
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How to handle a China Sales Order for Direct Routing
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SeteraDesk – Agent Child Ticket training
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End-to end Process for DR using Child Tickets
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SeteraDesk – Agent External Thread training
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SeteraDesk Direct Routing Process Description – China Activities
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